Delete your Glyde account

1. Submit a deletion request

Use the button below to email our privacy team. Send the request from the email address registered to your Glyde account where possible. Include whether you use the Passenger or Driver app and the phone number or email address registered to the account.

If the button does not open your email app, send your request directly to privacy@glyde.ng with the subject “Glyde account deletion request”.

2. Request deletion from the app

Glyde Passenger

Open Settings, select the Security tab, then select Delete account. Follow the link to submit your request.

Glyde Driver

Open Settings, go to Legal, then select Delete account. Follow the link to submit your request.

3. How we verify the request

To protect accounts from unauthorised deletion, we may send a verification code or ask for limited information that confirms control of the registered phone number or email address. Do not send a password, payment-card number, government-ID image or one-time verification code in your first email.

If you cannot access the registered phone number or email address, tell us in the request. We will provide an alternative verification process appropriate to the account.

4. What happens after a verified request

1. We acknowledge the request and verify that it came from the account holder.
2. We restrict further use of the account while the request is processed.
3. We delete or de-identify personal data associated with the account unless it must be retained for a lawful reason.
4. We send confirmation when the deletion process is complete.

We aim to complete verified requests within 30 days. We will explain any lawful extension or required retention that affects your request.

5. Data deleted or de-identified

Subject to required retention, deletion covers data associated with the account, including:

• Profile and contact information.
• Saved places and emergency contacts.
• Push-notification tokens and notification preferences.
• Uploaded profile, vehicle and driver-document files.
• In-app messages and support information not subject to required retention.
• Precise location records that are no longer required for a retained transaction.
• Authentication sessions and other identifiers that are no longer required.

6. Data we may retain

We may retain the minimum information required for tax, accounting, transport, payment, insurance, safety, fraud-prevention, dispute or other legal obligations. This can include transaction, trip, payout, incident and compliance records. Such information is restricted from ordinary account use and kept only for the applicable retention period.

Transaction and accounting records may be kept for up to seven years. Detailed live GPS route points are normally deleted or de-identified after 90 days unless they are needed for an active safety, fraud, dispute or legal matter. See the retention section of our Privacy Policy for more detail.

7. Important information

• Uninstalling either Glyde app does not delete your account.
• Deleting an account does not automatically cancel a payment dispute or legal claim.
• You may need to settle an outstanding driver remittance or resolve an active trip before closure can be completed; we will explain any required step and continue supporting the request.
• A deleted account cannot be restored. A future signup creates a new account.

8. Company and privacy contact